Shipping policy
SHIPPING POLICY
Facialta.com
Last Updated: February 15, 2026
This Shipping Policy applies to all orders placed through https://www.facialta.com.
1. ORDER PROCESSING TIME
All orders are processed within one (1) to three (3) business days (excluding weekends and holidays) after payment is received and cleared.
Orders placed after 3:00 PM Eastern Time may begin processing the next business day.
You will receive a confirmation email once your order has been shipped.
2. SHIPPING METHODS & DELIVERY TIMES
We ship through reputable U.S. carriers (such as USPS, UPS, or FedEx).
Estimated delivery times within the United States:
• Standard Shipping: 3–7 business days
• Expedited Shipping (if available): 2–3 business days
Delivery times are estimates only and are not guaranteed.
3. SHIPPING RATES
Shipping charges are calculated at checkout based on location, weight, and selected shipping method.
Free shipping promotions may be offered from time to time at our discretion.
4. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing accurate and complete shipping information.
Facialta.com is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete addresses.
If a package is returned due to an incorrect address, the customer may be responsible for reshipping fees.
5. ORDER TRACKING
Once your order ships, you will receive a tracking number via email.
Tracking updates are provided by the shipping carrier.
6. LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been handed over to the shipping carrier, Facialta.com is not responsible for delays caused by the carrier, weather conditions, or circumstances beyond our control.
If your tracking shows "Delivered" but you did not receive the package, please contact the carrier directly.
We may assist in filing a carrier claim at our discretion.
7. DAMAGED PACKAGES
If your package arrives damaged, you must contact us within forty-eight (48) hours of delivery and provide photos of the packaging and product.
We will review the claim and determine eligibility for replacement or refund.
8. INTERNATIONAL SHIPPING (IF APPLICABLE)
International shipping times vary by destination.
Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
Facialta.com is not responsible for customs delays.
9. SHIPPING RESTRICTIONS
We reserve the right to refuse shipment to certain locations if required by law or carrier restrictions.
10. CONTACT INFORMATION
Facialta.com
828 Coney Island Avenue
Brooklyn, New York 11218
United States
Phone: 212-280-1017
Email: info@facialta.com
Website: https://www.facialta.com