Return & Refund Policy
Welcome to Facialta
At Facialta, customer satisfaction is important to us. Due to the nature of health, wellness, skincare, and personal care products, certain items are not eligible for return once opened or used.
Please review our policy carefully before placing an order.
Eligible Returns
We accept returns for eligible items within 14 days of delivery if:
- The item is unused
- The item is unopened and in original packaging
- The product is in resellable condition
- Proof of purchase is provided
Approved returns may qualify for:
- Refund
- Store credit
- Replacement product
depending on the situation.
Non-Returnable Items
For safety, hygiene, and health protection reasons, the following items are non-returnable and non-refundable once opened, used, or tampered with:
- Supplements
- Gummies
- Capsules
- Powders
- Creams
- Skincare products
- Personal care products
- Wellness products
- Facialta Care products
- Consumable products
- Clearance or final sale items
We cannot accept returns on products that have been opened or partially used.
Damaged or Incorrect Orders
If you receive:
- A damaged item
- A defective product
- The wrong product
please contact us within 7 days of delivery with:
- Your order number
- Photos of the product and packaging
- A brief explanation of the issue
We will review the situation and work toward a fair resolution.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The return was approved due to our error
Shipping charges are non-refundable unless required by law.
Refund Processing
Once your return is received and inspected:
- Approved refunds are processed to the original payment method
- Processing times may vary depending on your bank or payment provider
- Refunds may take several business days to appear on your account
Order Cancellations
Orders may only be canceled before shipment.
Once an order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Facialta
Email: info@facialta.com
Website: www.facialta.com
Thank you for choosing Facialta. We appreciate your trust and support.