Refund Policy
Welcome to Facialta
At Facialta, we value customer satisfaction and strive to provide high-quality wellness, skincare, and personal care products. Due to the hygienic and consumable nature of many of our products, our refund policy is designed to protect both our customers and product safety standards.
Please read this policy carefully before making a purchase.
Refund Eligibility
Refunds may be approved under the following situations:
- You received the wrong item
- Your order arrived damaged
- Your product arrived defective
- Your order was lost during shipment
- Your order was canceled before shipment
To request a refund, customers must contact us within 7 days of delivery.
Non-Refundable Products
For health, hygiene, and safety reasons, the following products are generally non-refundable once opened, used, or tampered with:
- Supplements
- Capsules
- Gummies
- Powders
- Creams
- Skincare products
- Wellness products
- Facialta Care products
- Consumable items
- Personal care products
We cannot guarantee product integrity after these items have been opened or used.
Opened or Used Products
Opened or partially used products are not eligible for refunds unless:
- The item arrived damaged
- The product was defective upon arrival
- The wrong item was shipped
Refund requests for opened products are reviewed on a case-by-case basis.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us with:
- Your order number
- Clear photos of the product and packaging
- A short explanation of the issue
Our support team will review your request and work toward a fair resolution, which may include:
- Refund
- Replacement
- Store credit
Refund Processing Time
Approved refunds are issued to the original payment method.
Please allow:
- 3–10 business days for processing
- Additional time depending on your bank or payment provider
Shipping fees are generally non-refundable unless the issue was caused by our error.
Chargebacks & Fraud Prevention
Facialta reserves the right to deny refunds in cases involving:
- Fraudulent claims
- Abuse of refund policies
- Excessive refund requests
- Unauthorized chargebacks
We encourage customers to contact us directly before initiating disputes with financial institutions.
Order Cancellation Policy
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, it can no longer be canceled.
Contact Us
If you need assistance regarding a refund request, please contact us:
Facialta
Email: info@facialta.com
Website: www.facialta.com
Thank you for choosing Facialta. Your trust and satisfaction mean a lot to us.