Shipping Policy
Welcome to Facialta
At Facialta, we are committed to providing fast, secure, and reliable shipping for all orders. Please review our shipping policy below.
Order Processing
- Orders are typically processed within 1–3 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- United States: 3–7 business days
- International Orders: 7–21 business days (depending on destination and customs processing)
Please note that delivery times may vary during holidays, promotions, or unexpected carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on the destination, shipping method, and package weight.
We may occasionally offer:
- Free shipping promotions
- Discounted shipping offers
- Limited-time delivery specials
These promotions will be clearly displayed on our website when available.
Tracking Your Order
Once your order is shipped, you will receive tracking details via email so you can monitor your package in real time.
If you do not receive tracking information within a few business days, please contact us.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Facialta is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to customer address errors
- Carrier delivery issues after shipment has been dispatched
Additional shipping charges may apply for returned or reshipped packages.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery or expected delivery date.
We will work with the shipping carrier to help resolve the issue as quickly as possible.
International Shipping & Customs
International customers may be responsible for:
- Customs duties
- Import taxes
- Additional local fees
These charges are determined by your country’s customs office and are not controlled by Facialta.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: info@facialta.com
Website: www.facialta.com
Thank you for choosing Facialta. We appreciate your trust and support.