FAQs
Frequently Asked Questions
What is Facialta?
Facialta is a wellness, skincare, and personal care brand focused on providing high-quality products designed to support everyday comfort, self-care, and wellness needs.
What products does Facialta offer?
Facialta offers a variety of wellness and personal care products, including:
- Skincare products
- Creams
- Wellness supplements
- Facialta Care products
- Personal care items
Product availability may change as we continue expanding our collections.
How long does shipping take?
Estimated delivery times:
- United States: 3–7 business days
- International Orders: 7–21 business days
Shipping times may vary depending on carrier delays, holidays, or customs processing.
Do you provide tracking information?
Yes. Once your order ships, you will receive tracking details by email.
Can I return opened products?
Due to hygiene and safety reasons, opened or used:
- Creams
- Supplements
- Wellness products
- Consumable items
- Personal care products
cannot usually be returned or refunded unless they arrive damaged or incorrect.
Please review our Return & Refund Policies for complete details.
What should I do if my order arrives damaged?
Please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the item and packaging
- A short explanation of the issue
Our support team will review the issue and help resolve it as quickly as possible.
Can I cancel my order?
Orders may only be canceled before they are processed or shipped.
Once shipped, orders cannot be canceled.
Are Facialta products medically approved?
Facialta products are intended for wellness and personal care purposes only.
They are not intended to diagnose, treat, cure, or prevent any disease. Please consult your healthcare provider before using supplements or wellness products.
How can I contact Facialta?
You can contact us anytime:
Email: info@facialta.com
Website: www.facialta.com
Is my payment information secure?
Yes. We use secure third-party payment providers and industry-standard security measures to help protect your payment and personal information.
Does Facialta ship internationally?
Yes, international shipping may be available depending on your location.
Customs duties, taxes, or import fees may apply based on your country’s regulations.
How can I stay updated on new products and offers?
You can subscribe to our email updates and follow our future promotions directly through our website.